End User Adoption (UPK)
Oracle UPK is a single-source content development platform that enables the capture of critical business processes for accurate knowledge transfer.
Maximize your software investment with customized training that provides proven, measurable results
Develop strategic direction for your training and end user adoption program
Establish scope, roles, ad responsibilities for end user content creation
Employee Performance Support and UPK
We have experience with a variety of employee performance support products and create interactive training that considers your culture, project, user needs, requirements, budget, and style. We design and implement customized standards to ensure consistent training development. Importantly, we can also train your team to develop, publish and maintain training to ensure sustainable user success.
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Not sure if UPK is right for you? Most overlay tools are Software-as-a-Service (SaaS) platforms and create dynamic step-by-step instructions. Capture the steps, edit the output, and deploy content with these platform agnostic tools. We will help you assess the options, maximize end user adoption, and overall ROI.
Other benefits:
- They provide a consistent training experience with customized development standards, techniques, and best practices
- You can learn essential skills for content creation, deployment, and management
Watch it in Action
Unlock premium content & view the full recording of our latest webinar.
Title
Digital Adoption Platforms (DAP) for Organizational Agility
Topics
Hearing the buzz for Oracle Cloud Guided Learning? Want to provide modern, in-application support options to your users? Need to alleviate some of the burden on support teams? Watch as we discuss the role of a Digital Adoption Platform (DAP) in your organization’s digital transformation.
Recorded in
October, 2023
Why this solution?
In a Technology Services Industry Association (TSIA) survey, Achieving Enterprise Software Success, 72% of those surveyed said effective user adoption was the most important factor for realizing software value.
By creating customized training that is robust and interactive, this solution can help you maximize user adoption of JDE or ay new software and increase your overall ROI.
How it Works
This solution provides Employee Performance Support Project Management throughout the training lifecycle to help clients build an effective strategy around governance, roles and responsibilities. Methodology and best practices to build curriculum outlines, optimize tool usage, determine outputs, and select deployment methods to ensure a rapid return on technology investment.
JD Edwards Integration
Provide in-application training support with seamless access to interactive training tutorials, documentation, and resources. Take advantage of our JD Edwards expertise with content that is enhanced with business process and conceptual information that caters to the diverse learning styles within your organization to deliver rapid adoption of your software investment.
Key Features
1. UPK Health Check and Tool Assessment
A full Health Check process to provide strategic analysis to optimize UPK for successful training and user adoption. Not sure if UPK is the best fit for your organization going forward? We can assist with key questions for tool selection and assessment of UPK-like options.
2. Strategy & Planning
Achieve your training goals and objectives with an effective strategy that addresses your software support needs, desires and priorities, and defines your audience by location, role, language, and security settings.
3. Technical Support
Need assistance with technical items such as UPK installations or upgrades? Our experienced technical team can help evaluate your UPK client for proper installation.
4. Blended Training
We can partner employee performance support training with live training, video recordings, webinar sessions, exercises for use in a Sandbox environment and a variety of documentation to maximize long-term adoption through learner choice.
5. SME Training
Ensure your project and training teams can develop their own interactive courses and documentation while maintaining organizational standards.
6. Content Uplift
Already have training content and just need an uplift? We can leverage previously created content to efficiently deliver updated resources and make the most of your budget.
Reviews
What customers say about this add-on
“iLearn was invaluable in our training program. We were able to successfully go live with JDE due to their creation, instruction and guidance over our entire training curriculum. They are excellent instructional designers and trainers.”
–Paul Cunningham, Upgrade Project Manager @ Skanska
“The iLearn team did a great job recreating our UPKs. It was refreshing to work with a team that has a commitment to excellence and pays close attention to detail.”
–Steven Armstrong, Director of IT @ El Paso County
“iLearn helped bring our entire training plan to fruition. They added knowledge, value and UPK best practices to get all our end users trained up and excited about the migration from World to EOne. We couldn’t do it without them”
– Jim Doolittle, Director of Business Systems @ Turner Industries
Ready To Learn More?
We make it our business to advise and guide our customers through every step of the search process, mapping out your needs and matching them to the right software solution. Reach out and we will provide an answer. Our team is here to assist you.
